Radio Troubleshooting

With the Troubleshooter, You can check if the problem is in Your device, or with the online radio broadcast. With the Troubleshooter, You can check if the problem is with Your device, or with the radio's online broadcast. For the troubleshooting, You have to select the radio, and the server, after it You can start the search. Normally You don't have to choose server, because the radio page sets the default automatically. You have to select the server, only if You don't want to use the default.
In case of any question or error, please tell us via the Contact page!

Step 1. - Select the malfunctioning radio!
Step 2. - You can select which server to check. The default is already selected automatically.
Final Step - Click on the "Start Troubleshooting!" button!

Malfunction types

Audio TAG is not supported

Your browser plays the radio broadcast with the help of an audio TAG, if the browser doesn't support it, it is incapable of the appropriate use of the page, therefore You have to download the latest version of Your browser. Today every common browser support it, thus any will be suitable. Nevertheless, we recommend the Chrome browser.

Radio's online broadcast is not working

Many times, the technical gremlins can be the cause of the broadcasts' failure, but it is also true, that the radios themselves underestimate the demand for their online radios, hence they become overwhelmed, and unattainable because the higher number of audience. In this case, it is better to try another similar radio, or check again later.

Required port is not enabled

The most common fault is that the required ports aren't enabled. This can be caused by the user's antivirus software, or in the case of company networks, the system administrator. On corporate networks, some ports could be blocked for security reasons, and those online radio transmissions which would use the blocked ports can't be received. For example, RTÉ Radio 1 uses the standard 80 port. This port is used by the browsers generally, so it is not disabled in the companies' networks commonly. However Kfm Radio uses the 9307 port, which is not a standard, so it is not used by any popular, common service, hence the system administrators often disable it. If You can contact the company's IT colleague, it is worth asking if he knows of any such ban.
In case of any more question, please write to us on the Contact page!